Returns & Refunds
- Returns are accepted within 10 days of your package being marked as delivered. To be eligible for a return, items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.
- We do not provide return shipping labels, the buyer is responsible for all return shipping costs. Once your return is received and approved, a refund will be issued to your original payment method for the returned item(s), excluding the original shipping charges.
- If any taxes, duties, or customs fees are incurred on returned items, they will be deducted from your refund. To request a return, email support@96dragonstudio.com. If your return is approved, we'll provide the instructions.
Returns For Exchanges
- To start an exchange, you can email us at support@96dragonstudio.com. We’ll send you the instructions. We do not provide return shipping labels, the buyer is responsible for all return shipping costs. We are not responsible for any taxes or duties incurred on returned items.
- For the fastest exchange, we recommend returning your item and placing a new order for the replacement.
Please note: All footwear returns and exchanges are subject to a 30% restocking fee, calculated based on the original retail price of the shoes. If you're unsure about sizing, please email support@96dragonstudio.com or send us a DM on Instagram @96DragonStudio before placing your order.
Damages & Incorrect Items
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Non-Returnable Items
- Sale items and gift cards are not eligible for returns or exchanges.